Help
How can we help?
Answers to the most common questions. If yours is not here, write to us.
Account
How do I sign in?
With Apple, with Google, or with your email: we send you a one-time code, so there is no password to remember.
Can I change my style profile?
Yes, at any time, from your profile in the app. Your choices describe the models who wear your looks.
Deleting data
How do I delete my account?
In the app, open your profile and choose to delete the account. Deletion is immediate and permanent: profile, photos and looks are erased.
Can I delete a single photo or look?
Today the app lets you delete your whole account, with all its photos and looks. To delete only some photos or looks, write to info@3style.app and we will do it for you.
Photos and privacy
Who can see my photos?
Only you. Photos and looks are kept in private storage linked to your account, and are never published.
What if a photo shows a face?
Faces are blurred automatically before the looks are created, and are never carried over onto the models. A photo of the piece alone works best; never upload photos of minors.
Which photos work best?
One piece, whole and in focus, in good light on a plain background: clothing, shoes, bags or accessories. If the photo contains several items, 3style suggests one and you can pick another.
Subscription and refunds
How do I cancel Premium?
From your App Store or Google Play account settings. Deleting the app or the account does not cancel the subscription. Premium stays active until the end of the period already paid.
How do I get a refund?
Premium is billed by Apple or Google, so refunds are requested from the store you bought from, under its policies. Your statutory rights are not affected.
I changed phone. How do I get Premium back?
Sign in to 3style with the same account and restore your purchases in the app, using the same Apple ID or Google account you bought with.
Generations
How many generations do I have?
Free includes 3 complete generations a month, so 9 looks; Premium includes 30, so 90 looks. The app shows how many you have left.
Does a failed generation count?
No. A generation counts only when the complete set of three looks is delivered.
When does the count reset?
At the start of each calendar month. Unused generations do not carry over.
Devices
Which devices are supported?
iPhone and Android phones. The minimum system versions will be shown on the App Store and Google Play pages at launch.
Which languages does the app speak?
Italian and English at launch. This website is available in 30 languages.
Still need help?
Write to support@3style.app, in Italian or English if you can. For anything about your data: info@3style.app.
support@3style.app